“Dave, I called your competitor first and even after several calls, never heard back. I called your company and Jason came out that day, measured my fireplace and put in my new gas logs. You know the meaning of “customer service.”
I wanted to take the time to thank you and the team for the great job in getting our Regency Stove Insert ordered and installed. The stove arrived much sooner than we had expected much to our delight. The install guys did a fantastic job with manufacturing a surround to fill in the gap from our oversized fireplace and the surround that Regency sent. It matched perfectly and the stove looks great. They even took the time to give me some pointers on getting a fire started in a cold stove. If only I could deal with professionals like this in everything that we do.
“We came to your place last Saturday and bought logs and had them installed yesterday...we love them!! Thanks for your help Daniel helped us and everyone was very nice. We will come back again and tell our friend...(we only have one)!”
My new gas logs look great and keep the den warm and cozy. The installer did such a good job and gave me instructions too! I'm VERY pleased with my logs. Thanks for making my home, after the tornado, more enjoyable."
To Whom It May Concern:
My wife and I recently moved to Monterey, TN and bought a home in the mountains. It was missing a fireplace/furnace which we wanted as a primary heating source to save money. We had absolutely no experience with this whole fireplace thing, so we had to educate ourselves pretty quickly. We shopped around all of TN and could not find anyone we felt was fairly priced, honest, knowledgeable and upfront with the whole process. We finally decided it was time to look outside our area and happened come across All Seasons as one of the many places who serviced our area, although in Bowling Green, KY 2 ½ hours away. Dave took my call, took his time, and got us the pricing and information we were looking for… My wife and I sighed in relief that our search was finally over. We placed our special order for the fireplace we wanted and completed the order entirely over the phone. In less than 3 weeks the fireplace arrived exactly as ordered and was installed yesterday. That’s what I call fast service done right. From soup to nuts, All Seasons took care of the whole project. They showed up on time, delivered first thing in the morning, and installed and framed in the fireplace in less than 4 hours. Mike and Aaron the installers were awesome, great quality work, professional and even had a great sense of humor. I’ve written this testimonial to help other people like us who is looking for an A+ fireplace store they can trust that is top notch. We dealt directly with Dave and Michael and our entire experience was nothing short of fantastic! We highly recommend All Seasons Gas Grill and Fireside Shop to do business with.
Jeff and Tracy Rafael
To: Dave Backs Re:DVL insert
Thanks Dave. Appreciate all the work that went in to this installation of our fireplace insert. We are vary satisfied with the finished product. I would like to say that the installer, "Mike," was very knowledgeable and did an outstanding job installing our insert. You have good folks working for you.